Returns & Refunds Policy

Our Promise

Copper Frog Distilling complies with all UK laws including the distance selling law. All parcels shipped by Copper Frog Distilling are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Every bottle is shipped in a specially designed cardboard box that provides superior protection. Copper Frog Distilling use the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages. If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.

Damaged and Defective Goods

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 7 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer services team who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.

Incorrect, Unwanted Goods or Non-Collected Goods

You, as our customer, have up to 7 days from dispatch of your goods to return an unwanted product back to Copper Frog Distilling. Even if the product you ordered is part of a multiple item order. You will need to download and complete the returns form, and send it back to Copper Frog Distilling along with the goods to return. You will be responsible for:

1) Not opening the container or removing any seals as part of the container
2) keep intact any accessory or details associated to the container
3) Completing the returns form
4) Re-pack all containers as they were received.
5) All postage / shipping costs

If the unwanted or incorrect product received by Copper Frog Distilling is of a satisfactory condition or the product you received is incorrect then Copper Frog Distilling will, by your request:

1) Issue a full refund excluding all original delivery charges paid, unless you received an incorrect item
2) Issue a credit-memo (there is no validity period)
3) Send out the correct or a replacement product with the same delivery terms as the original order
Please note that if goods are returned back to our depot due to non-collection from the Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.

Click here to download the returns form These terms do not affect your statutory rights.